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All product prices are indicated in Euros
including VAT.
The payment is considered made from the moment
the funds are actually credited to the seller's bank account. The purchase
document (invoice) is sent to the buyer by email.
The buyer has several options for paying for
the goods.
·
Payment for goods via Paysera
online. Paysera is a safe, easy and cheap way to make payments and send and
receive money online. The Paysera system includes all traditional payment
methods.
·
Pay via Paypal online.
·
Purchase by installments with
Inbank. You can buy the desired product for up to 10,000 euros
in a particularly convenient and fast way by making an installment purchase.
All you have to do is select the products you want and we will offer you the
best financing offer. We provide the service together with our partner Inbank. We finance the price of a product from 100 to 10,000 euros; You
can choose a repayment period of up to 60 months; The contract can be concluded
by persons at least 18 years of age; By purchasing goods in installments, you
immediately become the owner of the goods; You can choose whether you want to
make a down payment or start paying only next month; The amount due will be
distributed monthly in accordance with the established schedule. The hire
purchase service can be used by persons: receiving wages under an employment
contract; receiving regular benefits from the Sodra Foundation (pensions,
benefits, etc.); pensioners of ministries (receiving pensions paid by
ministries); Farmers, individual entrepreneurs; Working abroad (receiving
income to an account in a Lithuanian bank). To use the installment payment
service, you need to have one of the identity documents: a passport of a
citizen of the Republic of Lithuania or an identity card; Permanent residence
permit in the Republic of Lithuania.
After properly filling in the payment fields
and having paid for the goods in full, the buyer will receive an order
confirmation by e-mail.
Delivery of orders over 50 euros is free of
charge.
Orders under € 50 are delivered at the rates
indicated below.
The goods can be delivered through postal
terminals or by courier to the address you specified.
In Lithuania the goods are delivered by the LP
Express parcel delivery service (the cost of delivery through the postal
terminal is 3 euros, the cost of delivery by courier is 4 euros).
In Estonia the goods are delivered by the
OMNIVA parcel delivery service (prices are calculated when paying for the
order).
The delivery time can be seen after choosing a
product in the "Delivery" section. The preliminary date is indicated
here. The buyer agrees that the seller is released from liability for delayed
delivery of the goods due to unforeseen circumstances and / or circumstances
beyond the control of the seller.
If several goods are ordered at the same time,
the Seller reserves the right to deliver the goods in separate parts.
If in the "Delivery" section you see
different delivery times when ordering several items at the same time, the
maximum specified delivery time will be considered the total delivery time.
If, when ordering several goods at the same
time, in the "Stores" section you see that the goods are sent from
two countries (Lithuania and Estonia), only courier delivery or receipt of
goods in the selected store is valid for the delivery.
The buyer undertakes to correctly indicate the
exact place of delivery of the goods.
When delivering goods by courier, the buyer
must check the condition of the parcel and the goods in the presence of the
courier. After the transfer of the goods to the buyer, it is considered that
the package has been handed over in good condition and the goods have no damage
that can be determined by external examination of the goods. If it is noticed
that the package of the parcel is damaged( i.e. wrinkled, wet or otherwise
damaged on the outside) or the goods are delivered incorrectly, the buyer must
draw up in any form a statement of damage or inconsistency of the parcel with
the signature of the courier. The buyer's failure to comply with this condition
releases the seller from liability, in which case it is considered that the
goods were delivered in good condition and of good quality.
Free receipt of goods in the store.
1. If you have selected the goods that are in
the store you have chosen, the goods will be ready within 2 working hours from
the moment of placing the order (this condition is valid if order is completed
on working days). We will inform you about this by e-mail and / or SMS.
2. If you have chosen to receive the goods in
the store, and these goods need to be delivered to the store of your choice
from the warehouse, in this case we will deliver them to the store of your
choice within 1-3 business days after placing the order. We will inform you
about this by e-mail and / or SMS.
When picking up a paid order, have the order
number and an identity document with you. If your goods will not be picked up
by you, indicate the recipient when placing the order. And if the buyer is a
legal entity, have a power of attorney.
IMPORTANT: If your order has to be shipped outside the EU in order to receive the order, you may have to pay VAT, customs duties, etc. Tax policies vary from country to country, so we cannot predict how much it will cost. We recommend that you contact your local authorities for running costs prior to placing an order to avoid unexpected waste. Please note that if you are requesting the return of an item for which you paid duty, the duty will not be refunded as these are additional costs to the buyer.
In order to avoid misunderstanding, you must
carefully read the information about how to use the item.
• The delivered goods
may be slightly different from the displayed on the Internet; therefore, the
customer must carefully read the information on the item in advance, before
confirming the order. In the meanwhile, every effort is made in order to ensure
that the photographs at the online shop tomasgold.lt depicting the colours,
models and styles of the products correspond to the original products; however,
there may be some differences due to technical limitations trying to recover
the colour on the screens of your computers or phones. Accordingly,
tomasgold.lt shall not be liable in any circumstances for any errors or
inaccuracy of the photographs or graphic images of products posted on the
website. Weight of the same models can be slightly different.
• Parameters of the
mounted precious stones indicated on the website (the colour or clearness of a
brilliant) in certain cases may be different from the parameters established
for the precious stones or products by the Lithuanian Assay Office, since when
assessing the mounted products the Lithuanian Assay Office provides a 20% error
probability for their evaluation.
• Warranty is provided
only to the goods with the manufacturer’s defect, and is not provided to the
goods otherwise damaged by accident, improper use, mistreatment, negligence or
depreciation.
• Warranty shall not be
applicable in case the item was partially altered by third
parties engraving it, adjusting the size of it or otherwise changing the
item.
• In case any part of the
jewellery (including stones, necklace, and clasp) falls off, it shall be
returned together with the other parts before intending to carry out any
fixing.
Tomas Gold does not take any responsibility for the lost elements or
stones.
EXCHANGE
/ RETURN OF GOODS PURCHASED IN ONLINE STORE
By purchasing goods in the online store
https://tomasgold.lt/ you have the right to terminate the distance contract
within 14 calendar days from the date of receipt of the goods, notifying us
about this by e-mail [email protected]
If the purchased product was delivered to you of inadequate quality, immediately, but no later than within 14 calendar days from the date of delivery of the product, contact us by e-mail [email protected].
* A gift certificate purchased online cannot be returned or exchanged (neither for another electronic gift certificate, nor for cash).
* Gift boxes purchased online cannot be returned or exchanged.
According to 7 clause of Art. 6.363 of the
Civil Code of the Republic of Lithuania, the Buyer, having bought goods of
inadequate quality, has the right to demand from the Seller:
1.
eliminate product defects
(repair);
2.
replace a low-quality product with
a quality one;
3.
to reduce the price accordingly;
4.
terminate the contract and return
the price paid.
According
to 3 clause of Art. 6.363 of the Civil
Code of the Republic of Lithuania, a product is considered to be of high
quality if:
·
Complies with the description and
characteristics specified in the online store;
·
Suitable for general use just like
other products of the same type;
·
The quality and characteristics of the product
are what you would expect from another product of the same type.
EXCHANGE
/ RETURNS IMPLEMENTES ON THE FOLLOWING TERMS:
1. Labels and certificates have not been
removed from the goods and have preserved their integrity, i.e. not cut or
otherwise damaged;
2. a document (invoice) has been presented
confirming the purchase of the goods;
3. product packaging (protective film) is not
damaged;
4. the goods have not been used / worn, not
damaged by the Buyer deliberately or through negligence, the presentation of
the goods is completely preserved;
5. The returned goods must be in the same
configuration as received by the Buyer;
6. exchange for another product of the same
value is possible only once;
7. Goods with precious stones (for example,
diamond, sapphire, ruby, emerald, topaz, smoky quartz, amethyst, garnet, etc.)
must be checked by the Assay Office of the Republic of Lithuania before
exchange / return. The Assay Office of the Republic of Lithuania must confirm
that the returned goods are of proper quality, have no damage, and the precious
stones correspond to the data of the primary examination (primary certificate);
8. goods made to order or adapted for individual use (corrected size, engraving, etc.) cannot be replaced or returned in accordance with the laws of the Republic of Lithuania.
9. Goods that have been repaired or their original design changed by the Buyer himself or another jeweler who is not Uab Tomas Gold jeweler are not exchangeable or refundable.
10. Investment GOLD/SILVER/PLATINUM/PALLADIUM products (bars, coins), in accordance with the laws of the Republic of Lithuania and the European Union, after an order has been placed and the price has been fixed, are non-returnable goods. If you wish to cancel the order, we can only accept it back according to the specified product buyback prices.
The Buyer is responsible for the loss of the
product's market value as a result of actions that were not necessary to
determine the properties of the product.
The Buyer can return the goods purchased in
the online store by sending the return by registered mail or using the courier
service at:
UAB
Tomas Gold, Kuosų str. 20-1, 91187 Klaipeda. Contact phone +37061126525.
The sent parcel must be reported to the Seller
by e-mail [email protected].
The Buyer assumes responsibility for the safe
packaging of the parcel so that the contents of the parcel are not damaged /
lost during delivery to our doors.
The Buyer pays all costs for the exchange /
return (delivery, examination of the goods in the assay office of the Republic
of Lithuania).
Having received the goods, the Seller
evaluates it, and only after that informs the Buyer about the final decision
whether the goods meet the requirements for replacement / return. If the
conditions of the returned goods are not met, the money is not returned, the goods
are sent back to the buyer.
After confirming the refund, the money for the
returned product will be transferred to the bank account from which the
purchase was made within 10 working days from the date of receipt of the goods
by the Seller.
If the Buyer paid for the goods in the online
store with an electronic gift certificate, the gift certificate is returned to
Buyer by e-mail, and the additional amount paid (if any) is returned by
transfer to the buyer's bank account within 10 working days.
After the expiration of the period (14
calendar days), during which, according to article 6.22810 of the
Civil Code of the Republic of Lithuania, the buyer can exercise the right to
terminate the distance contract, within 6 months of
the warranty period, the Seller has the right not to accept the goods returned
by the Buyer if:
·
Missing product label, gem
certificate;
·
There is no document confirming
the purchase of goods (invoice);
·
The goods are damaged by the Buyer
deliberately or through negligence;
·
The product has mechanical damage;
·
Incomplete set of goods, the set
does not correspond to the original one received by the Buyer (lost parts of
precious metal, precious stones);
·
Product defects caused by improper
use or care;
·
Failure to comply with the rules
for the safe use of jewelry (for example, the product was exposed to high
temperatures or chemicals);
·
The product is made to order or
adapted for individual use (size / length was adjusted, engraved, etc.);
·
Traces of technical repairs
carried out by the Buyer or a third party are visible;
·
Visible natural wear and tear;
·
More than 6 months have passed
since the purchase.
IMPORTANT: a product with precious stones (for
example, diamond, sapphire, ruby, emerald, topaz, smoky quartz, amethyst,
garnet, etc.) must be checked and sealed by the Assay Office of the Republic of
Lithuania before exchange / return. The Assay Office of the Republic of
Lithuania must confirm that the returned goods are of proper quality, have no
damage, and the precious stones correspond to the data of the primary
examination (primary certificate)!
About goods purchased on the website https://tomasgold.lt/,
first of all, contact the Seller by e-mail [email protected] or by phone +370
611 26525.
The buyer can also contact the State Consumer
Rights Protection Service (address Vilniaus str. 25, 01402 Vilnius, Lithuania,
e-mail [email protected], phone +370 526 26751, website www.vvtat.lt) or fill out the application form on the EGS platform: http: //ec.europa.eu/odr/.