Frequently asked questions

After choosing a product, mark its weight, size (if necessary) and press the button "PRODUCT BALANCE".

Ring reduction from 30€

Ring magnification from 35€

One eyepiece insertion 25€

Two and more eyepiece insertion 20€ for piece

Chain clasp replacement 30 €

Replacing the chain clasp spring 25 €

Repair/soldering of a broken circuit from 30 €

Strapping chain shortening from 30 €

Rhodium plating 30€

Ring refurbishment, polishing from 15€

• To purchase www.tomasgold.lt goods, click on the desired item, select the weight, size of the item (if necessary) and click on the blue button "ADD TO CART". After collecting the desired goods and wanting to view them and continue the purchase process, click on the basket icon in the right upper corner. In the window that opens, you will see the selected goods, their quantity, price. If you would like to add new items to your cart, click on the menu item of interest or click on ''Continue''. 
• To continue your purchase, click on ''CHECKOUT''. Then, in the window that opens, choose whether you want to login or continue as guest. Go through the remaining steps of the purchase by entering your personal information and delivery method. 
• After confirming the order, we will send information with your order confirmation and invoice to your e-mail inbox.
  

When you see the product you like, click on its photo or name. A window opens with a photo of the product, a description. On the right side, next to the photo, select the required size / weight - according to this, the price of the product changes.

Yes, orders are sent abroad. The shipping price is automatically calculated after entering the exact delivery address and switching to the payment.

In Lithuania, courier and parcel locker parcels are delivered within 1-2 working days.

In Estonia, parcels are delivered within 1-3 working days.

Not possible.

Bought ONLINE, unused, unworn goods can be returned within 14 working days.

Yes, a list of all our physical stores: Our stores 

Email us at shop@tomasgold.lt and we will respond to you within 1 business day.

Yes, we buy gold in all Tomas Gold stores.

No. However, we provide the opportunity to make wedding rings individually.

Yes. If you want wedding rings according to an individual order, please contact us by e-mail shop@tomasgold.lt

No. We repair jewlery only from Tomas Gold.

No. For the order to be processed, payment must be made immediately.

After sending the goods, all customers receive an e-mail letter with the tracking number of the package and a link where you can track the package's journey. However, if you do not receive a letter, contact us by shop@tomasgold.lt or the contact number +37061126525 (during office hours).

The price in the online store may differ from the prices of goods in physical Tomas Gold stores.

If you do not receive an electronic gift voucher, contact us by e-mail shop@tomasgold.lt or the contact number +37061126525 and we will solve this problem (during office hours).

To cancel an order, contact us by e-mail shop@tomasgold.lt or the contact number +37061126525 (during office hours).

Goods can be delivered to your home by LP Express courier or to LP Express post machines. The delivery term is visible after selecting the product in the "Delivery" section. However, they are usually delivered within 1-2 working days. The goods can also be picked up in physical stores of "Tomas Gold" FOR FREE. If the selected goods are in the selected store, they will be ready on the same or the next working day after the order is placed, and if the goods need to be delivered from the warehouse to the selected store, it takes 1-3 working days after the order is placed.

You will be notified by e-mail and/or SMS that you can already pick up your order from a post machine or a physical store.

Comfort zone - the convexity of the ring on the inner side. Such wedding rings are more comfortable to wear, they do not put pressure on swollen fingers.

Not every model can be reduced or enlarged, so we deal with each situation individually. However, it must be emphasized that when purchasing rings with center and side stones, it is better to size up than to size down.

For all repair questions, please contact us by e-mail info@tomasgold.lt or contact number +37061126525 (during office hours).

You can find all the information on how to determine the ring size by clickingHERE 

Most of the time, our customers wear their wedding rings on their right ring finger and their engagement rings on their left ring finger. However, this choice is personal, so wear the rings however you want, is more comfortable or looks better.