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Frequently asked questions

How do I know which physical store has the products I'm interested in?

After choosing a product, mark its weight, size (if necessary) and press the button "PRODUCT BALANCE".

How much does it cost to repair jewelry products?

Ring reduction 20 - 25 €

Ring magnification 20 - 35 €

Insertion of the central eyepiece 15 €

Insertion of a side small mesh 10 €

Chain clasp replacement 25 €

Replacing the chain clasp spring 20 €

Repair/ soldering of a broken circuit 20 €

Chain weave leveling 15 €

Strapping chain shortening 20 €

Rhodium plating 25 €

Ring refurbishment, polishing 10 €

How to make an order?
  • To purchase www.tomasgold.lt goods, click on the desired item, select the weight, size of the item (if necessary) and click on the blue button "ADD TO CART". After collecting the desired goods and wanting to view them and continue the purchase process, click on the basket icon in the right upper corner. In the window that opens, you will see the selected goods, their quantity, price. If you would like to add new items to your cart, click on the menu item of interest or click on ''Continue''. 
  • To continue your purchase, click on ''CHECKOUT''. Then, in the window that opens, choose whether you want to login or continue as guest. Go through the remaining steps of the purchase by entering your personal information and delivery method. 
  • After confirming the order, we will send information with your order confirmation and invoice to your e-mail inbox.
How to find out the price of an item?

When you see the product you like, click on its photo or name. A window opens with a photo of the product, a description. On the right side, next to the photo, select the required size / weight - according to this, the price of the product changes.

Do you send goods abroad?

Yes, orders are sent abroad. The shipping price is automatically calculated after entering the exact delivery address and switching to the payment.

How long does it take for shipments to be delivered?

In Lithuania, courier and parcel locker parcels are delivered within 1-2 working days.

In Estonia, parcels are delivered within 1-3 working days.

Is it possible to pay at the time of delivery?

Not possible.

Is it possible to return jewelry products?

Bought ONLINE, unused, unworn goods can be returned within 14 working days.

Do you have a physical store?

Yes, a list of all our physical stores: Our stores 

What to do if I can't find information in the product description that interests me?

Email us at shop@tomasgold.lt and we will respond to you within 1 business day.

Product review